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Working with StatsBomb
A dedicated Customer Success team
Our Customer Success team is always on hand to help maximise the gains and advantage you get as a StatsBomb user. From the outset they work tirelessly to support your success, providing expert help to unlock the data and ensure progress
Onboarding for your whole team
We believe that success with data starts with a great StatsBomb onboarding. We'll support as many team members as you need with access and assistance to whichever platform you have signed up to
Should any issues arise, we have a responsive and engaged support team ready to jump in and fix them for you. We also take on board product feedback and suggestions to help improve our service
Education and Training
Learning more about sports through data is central to our work - and analysis is one of the tools that help us do that. Our specially created analytics courses, designed for professional analysts and coaches, can teach coaches, analysts, players and fans more about the games they loveView our courses
Why settle for less?
Get in touch to discuss how you could benefit from our passionate and committed customer supportContact us now
What our customers say
Lead Analyst - Slovan Bratislava
We have had a great experience with the Customer Success team, and we appreciate the support we have received during the onboarding process and overall account management.
Head of Data Analysis - Rakow Czestochowa
I’ve been working with many SaaS and data companies and the StatsBomb Customer Success team really stands out. The team is always trying to find a way to share the right solution.
Head of Scouting Analytics - Clube Atlético Mineiro
StatsBomb’s services have had a great impact on our work, as they are crucial in the process of providing important insights to the decision makers at the club.
Our commitment to you
Our customers get supported every step of the way to make their investment in data a success. Onboarding, training, ongoing support and direct access to a known individual - you'll get everything you need to get the most from StatsBomb
Seats for your whole team
Signing up to use StatsBomb IQ or StatsBomb IQ Live gives your organisation as many seats as you need to get the most from the data - no need to share log-ins or concentrate the expertise amongst one or two individuals
A thorough onboarding
Once a new customer signs up with StatsBomb, our Customer Success team will organise a thorough and detailed onboarding, enabling your team to ask individual questions or go through scenarios they expect to encounter as part of their day to day workflow
If and when issues do arise we have an agile and responsive support team who will endeavour to fix any problems as quickly as possible
An online knowledge base
We have a flexible and in-depth knowledge base in production. This will allow our customers to search FAQs and get straight to any tutorials and resources they need in an instant
We believe that feedback from our customers makes us better, and that constant dialogue with our users helps us to continually improve our service to them, creating a winning environment for everyone
Events and community support
We run a series of events every year, and our customers have a front row seat. With exclusive discounts to our annual conference and reserved spaces at other events, we ensure that our partners are fully embedded in the wider community
Supporting you every step of the way
News, views and unique analytical content from the team at StatsBomb, all available on our Hub
We offer several unique data sets free to the analytics community as well as guides and support on how to get the best out of them