Match-winning support.

Working with StatsBomb

A dedicated Customer Success team

Our Customer Success team is always on hand to help maximise the gains and advantage you get as a StatsBomb user. From the outset they work tirelessly to support your success, providing expert help to unlock the data and ensure progress

Onboarding for your whole team

We believe that success with data starts with a great StatsBomb onboarding. We'll support as many team members as you need with access and assistance to whichever platform you have signed up to

World class service

Should any issues arise, we have a responsive and engaged support team ready to jump in and fix them for you. We also take on board product feedback and suggestions to help improve our service

Seamless support

Our self-service support tool. Curated and written by StatsBomb’s experts, Assist is designed to augment - not replace - our world-class Customer Success and Support teams by making it easier to find quick answers to common questions.

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Education and Training

Learning more about sports through data is central to our work - and analysis is one of the tools that help us do that. Our specially created analytics courses, designed for professional analysts and coaches, can teach coaches, analysts, players and fans more about the games they love

View our courses

Why settle for less?

Get in touch to discuss how you could benefit from our passionate and committed customer support

Contact us now

What our customers say

Andrés Conesa

Head of Football Analytics - Atlas FC

When it comes to customer service, StatsBomb have always been aware of our needs. It is not only a platform for the end user, but they also have specialised help on hand.

Enrique Cházaro

Coordinator of Sporting Intelligence - Club América

The Customer Success team have guided us through the whole process of accessing the raw data. They have helped us out when complications have arisen with the code, providing excellent service in resolving questions and helping us with whatever we’ve required.

Pedro Picchioni

Head of Scouting Analytics - Clube Atlético Mineiro

StatsBomb’s services have had a great impact on our work, as they are crucial in the process of providing important insights to the decision makers at the club.

Our commitment to you

Our customers get supported every step of the way to make their investment in data a success. Onboarding, training, ongoing support and direct access to a known individual - you'll get everything you need to get the most from StatsBomb

Seats for your whole team

Signing up to use StatsBomb IQ or StatsBomb IQ Live gives your organisation as many seats as you need to get the most from the data - no need to share log-ins or concentrate the expertise amongst one or two individuals

A thorough onboarding

Once a new customer signs up with StatsBomb, our Customer Success team will organise a thorough and detailed onboarding, enabling your team to ask individual questions or go through scenarios they expect to encounter as part of their day to day workflow

Responsive support

If and when issues do arise we have an agile and responsive support team who will endeavour to fix any problems as quickly as possible

An online knowledge base

StatsBomb Assist is a self-service support tool available exclusively to our customers and users to help them get the most value from our data, products and services whenever they need

Feedback encouraged

We believe that feedback from our customers makes us better, and that constant dialogue with our users helps us to continually improve our service to them, creating a winning environment for everyone

Events and community support

We run a series of events every year, and our customers have a front row seat. With exclusive discounts to our annual conference and reserved spaces at other events, we ensure that our partners are fully embedded in the wider community

Speak to our team

If you'd like to understand how StatsBomb can support you, get in touch

Contact us